Lucentay Safety Policy

This document describes the safety features that actually exist in Lucentay today.

Last updated: 11 October 2026

1. Our approach

Lucentay is built around a simple idea: trust should be earned gradually, with family and community involved, not assumed from the start. Every safety feature described below exists to slow things down, add a human check, or give you an easy way to flag a problem, not to promise that every interaction on the platform is risk-free. No matrimonial platform can guarantee the character or intentions of another person, and Lucentay does not claim to.

2. What we verify, and what we do not

Identity verification (via Stripe Identity) is planned but not yet available. When it launches, it will confirm only that a government-issued ID was presented and matched basic checks, not marital status, criminal history, or character.

Imam Verification (optional): confirms that a named religious leader, contacted directly by us, affirmed that the user is known to their mosque community. It reflects that one person vouched for another; it is a meaningful trust signal, but it is not a background check, and we do not independently verify the imam's own identity beyond the email address provided.

Guardian (wali) and the Guardian View (optional): a sister can name a guardian. If the guardian creates their own Lucentay account with that email address and verifies it, they can follow her active matches in the Guardian View, which shows each match's first name, city, madhab, education level, verification badges, biography, and what they are looking for. It does not show photos, contact details, or messages. Opening the Guardian View marks the "Guardian Introduced" step of the match's journey as done. This adds family awareness, but it is an opt-in feature, not a mandatory gate.

We display badges for these on a profile only when actually completed, and we do not allow a user to self-report verification status.

3. The structured 30-day journey

Unlike an open-ended chat app, a new match on Lucentay proceeds through a structured, week-based process before unrestricted messaging opens, intended to encourage profile review and family/guardian involvement before direct contact deepens. Messaging currently opens in week three of this process. This pacing is a deliberate safety and values feature, not a bug, and we ask users not to try to work around it.

4. In-conversation safeguards

Once messaging opens, Lucentay automatically looks for two categories of risk in message content, using simple pattern-matching, and shows the sender a supportive reminder when detected:

General boundary phrases (language suggesting meeting in person unaccompanied, keeping the conversation secret, or similar) trigger a general reminder to keep the connection purposeful and to involve one's guardian.
Actual contact information (a real phone number, email address, or social media handle typed in a message, not just someone mentioning the concept) triggers a more specific reminder, tiered by how hard the shared information would be to take back: phone numbers get the strongest reminder.

These reminders are shown to the sender, not blocking their message, and are not reported to anyone else. They exist to prompt reflection, not to police conversation. Users remain free to exchange contact information if they choose to; Lucentay does not, and cannot, prevent an adult from sharing their own information with another consenting adult.

Separately, after a message is sent, its text is sent to our AI provider, Anthropic, for an automatic review that looks for signs of pressure or manipulation, such as guilt-tripping, escalating urgency to meet or share contact details, or discouraging you from involving your family or guardian. This review never blocks or delays a message and nothing is shown to the sender. If it flags a message, our moderators can read that message and the reason for the flag, so that a person can decide whether to look into it. Ordinary warmth and normal conversation are not meant to be flagged.

5. Reporting a concern

Any user can report another user directly from that person's profile, selecting a reason (harassment, fake profile, inappropriate content, safety concern, or other) and an optional description. Reports go to a moderation queue reviewed by our team.

We currently make no specific response-time promise. We aim to review reports promptly, without committing to a specific number of hours.

Depending on severity, a report may result in: a warning, a temporary suspension, or a permanent ban (which also disables the person's ability to sign in). Reports themselves are not shared with the person being reported.

If you are in immediate danger, contact local emergency services (911 in Canada); do not wait on an in-app report for an urgent situation.

6. Ending a connection

Either person in a match can end it at any time, with a reason and an optional note, without needing the other person's agreement. Ended matches keep their message history visible to both people for a 7-day grace period. After that, the conversation is no longer shown, but is kept until either person deletes their account, so that we can still look into a later safety report (see the Privacy Policy, "Data retention"). New messages cannot be sent once a match has ended, enforced on the server, not just hidden in the app.

7. Preventing repeat harm

A permanently banned account, and the email address it was registered under, are both blocked from creating a new account. This is a real, working protection, not just a policy statement, but it has a real limit worth stating honestly rather than glossing over: it cannot stop someone from signing up again using a genuinely different email address. Closing that fully would require mandatory identity verification for every user at signup (not just the optional verification described in Section 2), which is a larger product decision, not something implemented today.

8. Photo privacy

You control whether your main profile photo is visible only to your matches, or also visible to other members browsing Discover, before you have matched with them. We recommend reviewing this setting and choosing what you are comfortable with.

9. What to do if something feels wrong

If a match, or anyone on Lucentay, pressures you to bypass the structured pacing, discourages you from involving your family or guardian, asks for money, or asks you to move off-platform quickly, these are worth pausing on. Report it, tell your guardian or a trusted family member, and remember that your information is only used and shared as described in our Privacy Policy.

10. Contact

Safety concerns, outside of an in-app report, can be sent to lucentayinc@gmail.com.